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Emergency Service

Emergency/Out of Hours Provision

There may be occasions when your pet requires emergency treatment outside of our normal opening hours.  We are proud to be working in partnership with The Willows  Veterinary Centre Emergency Service.  The Willows offers our clients a friendly, highly trained and caring team who are available during the night, at weekends and Public Holidays.  Their centre is at Highlands Road, Shirley, Solihull, B90 4NH.  

If your pet needs emergency care, please call us on 0121 783 2327 or 0121 783 7158.  If it is 'out of hours', our answering machine message will direct you to call The Willows on 0121 712 7071.  They will make arrangements with you so that your pet can be seen.

The fees for an 'out of hours' consultation at The Willows are £105.77 before 11pm and £137.59 after 11pm.

Click on the link for more information about The Willows Emergency Service.

Sunday Appointments

If your pet  needs urgent care on a Sunday, appointments are available for sick pets only between 9.30am and 12.00pm. This service is be shared with Pype Hayes Veterinary Centre, 1066 Chester Road, Pype Hayes, Birmingham B24 0SA, on an alternate week basis.

Please call on our usual number 0121 783 2327 or 0121 783 7158 and the answering machine message will instruct you which surgery to call after 9.00am on Sunday morning to arrange an urgent appointment. 

Please note that there will be additional charges for being seen as an emergency or urgent case.  You will be advised of these costs at the time.

Any fees for emergency or out of hours care must be paid at the time of treatment or discharge.

In Patients at The Lodge Veterinary Centre

Any patients that have been hospitalised with us will continue to receive nursing care from our own staff on a 24 hour basis.